Privacy Policy

 

Effective Date: 1/4/2025

This Privacy Policy explains what categories of personal information Dura Capital Ltd ("Dura Capital", "we", "our", "us") collects, how we use it, who we share it with, and the choices you have. It applies to all personal data collected via our website, services, and communications with you.

If you have any questions or concerns about this Policy, please contact us at info@duracapital.co.uk.

1. Who We Are

Dura Capital Ltd is a company registered in the United Kingdom, offering financial products and investment services. As a data controller, we are responsible for the personal information you provide to us.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact information: name, email address, phone number, company name
• Usage data: details of your visits to our website, pages viewed, time spent, IP address, browser type
• Preferences: marketing preferences, communication settings
• Product interactions: information about services or products you show interest in

We may also collect information indirectly via cookies, analytics tools, and other tracking technologies. See Section 10 for details.

3. How We Use Your Information

We may process your data for the following purposes, where we have a lawful basis to do so:

Purpose	Lawful Basis
To provide our services	Contractual necessity
To respond to enquiries	Legitimate interest
To send marketing communications	Consent (where required)
To improve website functionality	Legitimate interest
For internal record keeping and compliance	Legal obligation / legitimate interest
To detect and prevent crime and fraud	Legal obligation

4. Marketing and Communications

If you opt in, we may send you information about our services, new products, or special offers via email, phone, or post. You may withdraw consent or update your communication preferences at any time by contacting admin@support.duracapital.co.uk or using the unsubscribe link in emails.

We will never send you marketing unless you have given us permission to do so.

5. Sharing Your Data

We do not sell your personal data. We may share your information with:

• Service providers or business partners assisting in our operations
• Legal or regulatory authorities where required
• Our professional advisers (lawyers, auditors, consultants)
• Third parties involved in transactions relating to our services

Some data may be processed or stored outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. Specific retention periods depend on the type of information and regulatory obligations.

7. Your Rights

Under the UK GDPR, you have the following rights:

• Right to access – request a copy of your personal data
• Right to rectification – request correction of inaccurate data
• Right to erasure – request deletion of your data (where applicable)
• Right to restrict processing – in limited circumstances
• Right to object – to processing based on legitimate interest
• Right to data portability – where applicable
• Right to withdraw consent – at any time, where consent is the lawful basis

To exercise any of these rights, email us at admin@support.duracapital.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Security

We are committed to keeping your data secure. We use appropriate technical and organisational measures, including encryption, access controls, and secure servers to protect your information from unauthorised access, use, or disclosure.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal data.

10. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyse traffic, and personalise content. Cookies are small files stored on your device to help us understand how you use our site.

You can manage your cookie preferences via your browser settings or visit www.aboutcookies.org for detailed guidance.

We use the following cookies (which are text files containing information, downloaded by your computer or other device when you visit a website) on the Portal. We may add to, remove or change the cookies which are used on the Portal, and we shall not have to give any notice to you, nor seek your approval to do so. If you wish to restrict or block the cookies which we use on the Portal, you may be able to do this through your browser settings, but you acknowledge and agree that if you restrict or block the cookies which we use on the Portal, this may impair the functionality of the Portal.

• Authentication cookie. This cookie is downloaded when you successfully log in to the Portal, and it is used to manage your session on the Portal. It remains on your computer or other device for the duration of your session on the Portal but is deleted when you log out of the Portal (or that session expires).
• Cookie consent cookie. When you first visit the Portal, you will be prompted to accept the stated cookie policy for the Portal; this cookie records your acceptance of that policy. The cookie, once downloaded, remains on your device, unless you delete it through your browser settings. If you delete it through your browser settings, you will be prompted afresh to accept the stated cookie policy for the Portal when you next visit the Portal, and the cookie will be downloaded again to record that.
• Device cookies. This cookie is downloaded when you first successfully log in to the Portal. It enables us to send you an alert email if a different computer or other device is used to access the Portal using your user identification details. The cookie, once downloaded, remains on your device, unless you delete it through your browser settings. If you delete it through your browser settings, an alert email to you is generated when you next log in to the Portal using that device.
• "Remember me" cookie. This cookie is downloaded if you check the "Remember me" box before logging in to the Portal. It allows us to prepopulate your username for the next time you login to the Portal. The cookie will be deleted automatically after five days or can be deleted at any time by unchecking the "Remember me" box and logging in to the Portal.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. Any updates will be posted on this page, and where appropriate, notified to you directly.

Last updated: 31 March 2025